Privacy Policy | Cub Mcpaws India

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APP POLICY

Our Privacy Policy
Welcome to our privacy policy! It’s great that you’d like to know more about how we keep your information safe. This policy will give you information about how we look after your personal data when you visit our website (regardless of where you visit it from) or use our services or our applications (apps). The policy also tells you about your privacy rights and how the law protects you. So, if you’re looking for more information on how we collect, store, use and share your personal data we collect, this is the place for you! Now to start us off with, a couple of practical but highly important details for you to take note of!
Who we are
We are Pochemucka Kids Private Limited (herein after referred to as “Cub McPaws”). Our website link is www.cubmcpaws.com .
How to contact us
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this policy, please contact our
DPO at:
Pochemuchka Kids Private Limited
404/405, Imperial Plaza, Above Royal Enfield Showroom,
Near Amarsons CollectionS, Off Linking Road,
Bandra West-400050.

Att: Data Protection Officer
Or by email: care@cubmcpaws.com
Telephone: +91 87799 25527
Please include your name and contact information in your communication.
Your rights as a someone we have personal data about (data subject)
You can make changes to your account information yourself by editing them from within your account. If you wish to unsubscribe from e.g. newsletters or marketing emails you will be able to do so via the link provided in those emails. At any point while we are in possession of or processing your personal data, you have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. If we are legally obligated to keep the information or if it is impossible or unproportionate, we won’t delete it but we will only keep it for as long as it is needed and we have time limits on our data systems.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to have a computer make decisions about you directly (this doesn’t include general marketing based on your age or gender).
Right to judicial review – if we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain.

One thing to bear in mind before contacting us. Our sites and applications may contain links to other sites not owned or controlled by us. It could as an example be social media platforms/services. We are not responsible for the privacy practices of those sites, so if you have questions regarding such sites, you need to contact the site directly. We also really encourage you to be aware and read the privacy policies of other sites because they may very easily be collecting, storing, using and sharing your personal information.
Complaints about our behaviour
You have the right to complain if you don’t feel Cub McPaws is living up to our responsibilities when it comes to your data. We have a Data Protection Officer at the Cub McPaws, who takes your complaint very seriously. You can contact our Data Protection Officer on this email care@cubmcpaws.com . We will send you a confirmation within 5 days and do our very best to deal with the issue within 1 month. If the issue is difficult or requires a lot of work it may take longer, but we will keep you updated. You always have the right to complain to the authorities as well, but because we take privacy matters very seriously, we would really appreciate it, if you would talk to us.
You can complain about:

how your personal data has been processed;
how your request for access to data has been handled;
how your complaint has been handled;
appeal against any decision made following a complaint.

Our rules for collecting data

We take your privacy really seriously, so we’ll only ask for the information we need to have so we can give you great service. Whenever we collect customer data, we make sure:

We ask for permission to collect the data
We only use the data for the agreed reason and for the time it’s needed
We will as a minimum meet the data protection laws in India, where we provide you with a service via our website or our applications.
We keep data that we’re legally required to have on record.
We explain why we need the data and how we’ll use it (unless we have legitimate reason not to).
We check and update privacy information on a regular basis (we might also cross-check the data against other database to make sure it’s correct).
We don’t share data with anyone unless we have a legal or legitimate reason, or we have permission from you or if you are a child under 16 from your parents.

Collecting data in our online channels
We collect your personal and anonymous information from you when you visit our site on or when you use our applications. When you visit our site, you’ll be able to check if we’re collecting data under terms and conditions of the site. We also receive information via third party when you visit our page on social media sites or channels (e.g Facebook, Twitter, Youtube, Instagram, etc).
Types of personal information we collect

When you’re visiting any of these online channels, we may collect:

Registration information that we use to help you set up an account (e.g. your name, gender, date of birth, email address, username and password).
Payment or transactional information that we use when you buy products or use online services (e.g. postal address, phone number etc). We do not collect any credit card / debit card or any information regarding any financial matter (wallets / PayPal etc).
Location information or your IP Address that we use to give you relevant online content.
Information you’ve shared publicly on our forums or on any third party sites but pertaining to our page.
Information you provide when you use our own site or third-party channels (such as social networks).

Why we need to process personal data

In legal terms, the way we ‘process data’ describes how we collect, store, use, share and delete the data we receive from customers. When you share your personal information with us on our site, we’ll process your data as described in this Privacy Policy.
As we’re a company that sells kids clothing directly to customers and offers many different experiences for our customers, we need to process personal customer data, so that:

Customers can buy products from our online Shop and have them delivered where they want
Customers are able register for any accounts and services they want to use
Customers can use the online experiences we’ve created for them
Customers can share information on our public forums
We can send customers any information they’ve asked us for or answer their questions
We can ask customers to give us feedback on our services through questionnaires and surveys
We can provide our customers with relevant marketing information about our products.

Always keep in mind, that if you’re using a Cub McPaws service through a third-party channel like social media or our app, your personal data may also be processed by that third-party according to their own privacy processes. We may use automated decision making in processing your personal information for some services and products. An example is our fraud prevention and detection efforts on our site.

How we process personal data
When you visit our online channels or when you use third-party sites or platforms, we use technology such as cookies, flash cookies, pixels and web beacons to process your personal data.

Be mindful that if you do enable a prevent cookies functionality on your device, some of our services and functionalities on the site will no longer work. We also collect information from other trusted sources, so we can update or add to the personal information we’ve collected ourselves.
Sharing information on public forums
As our public forums services can be read by everyone, any personal information you share on them can be seen publicly. If you’d like us to remove any of your personal information from public areas of the site, please contact our Costumer Service. If we can’t remove your personal information for any reason, we’ll let you know why. If you’re under 16 years old, you’ll need the permission of a parent or guardian to use our public forums or chat features.
Sharing information on Social Media (Features) and Widgets
Some of our websites may include social media links such as the Facebook ‘like’ button, widgets like ‘Share this button’ and interactive mini-programs. If you click on any of these links, the features may collect your IP Address and record which page you were visiting at the time. The features may also use cookies so that the feature can function properly. Social media features and widgets are hosted by third parties or may be hosted directly on our website. When you’re using these features and widgets, your personal data will be processed by that third-party according to their own privacy policies.
Sharing information with other companies

We won’t share your personal information, except:

When we need to enforce the terms of use or the policies that we ask customers to agree to.
When we need to protect the safety, security, rights and property of our customers or third-party partners.
When we need to meet legal processes or if disclosure of the data is required by law.
When we’re asking other companies like e.g. couriers, shipping and warehouse service provides, payment providers, IT platform providers, fraud detection and prevention providers, survey providers, product catalogue providers and customer service suppliers to deliver services on our behalf; We have contracts with the companies to make sure they only use your personal information for agreed services and meet legal requirements.
When we store your information using secure cloud storage services/facilities. We have contracts with companies to make sure they only use your personal information for the agreed services and meet legal requirements.
If a merger, acquisition or sale of assets ever meant we needed to share information with a third party - in this case we’d email you and post a notice on our website to publish the change of owner and we’d also tell you how your data would be used and give you options regarding your personal data.
When you’ve given us permission to share your information with third parties so they can send you information on their products and promotions.
When you have given us permission to share your information with third parties, so they can provide you with marketing information and promotions regarding our products (as an example personalized advertising provided via a social media platform). You can opt out of such marketing activities by adjusting your cookie settings on your device. In some cases, you may also need to contact the third party directly (in case of social media adjust your privacy settings and request deletion of collected information by the third-party site).
When you’ve asked us to share your personal information with third-party sites or platforms like social networking sites – once it’s been shared, your personal data will be processed by that third-party according to their own privacy processes.

How long do we keep your personal information
We’ll keep your personal information as long as your account is active or as long as it’s needed to provide a service. If you’d like to cancel your account or for us to delete your data, we’ll only keep information that we need for legal reasons, to resolve disputes or to enforce our agreements.
Keeping children safe online
We care deeply about making sure children are safe online and have extra privacy processes in place to make sure we’re keeping our younger fans safe when they’re using our online channels. We also take all reasonable care to secure that we don’t knowingly collect, store, use or process personal information from children who may use those features without proper parental consent.

When we do process personal information from children, we take extra steps to protect their privacy including:

Making sure we tell parents what personal information we collect, store, use and process from their child and explaining whether we share the information.
Meeting legal requirements by asking for parental consent to collect, use and process a child’s data and asking for consent to send their children information about our products and services.
Limiting how we collect, store, use and process personal information from children so only data that is reasonably needed for them to take part in an online activity is collected.
Giving parents access or the option to ask for access to personal information we’ve collected from their child – parents can also ask for their children’s personal information to be changed or deleted.

Collecting and using children’s information

While our website and app, are designed with families and users of all ages in mind, app is intended to be used mainly by children. Whenever we collect personal information from a child, we only keep the information for the time we need it to provide a service or for the time it’s legally required to be kept on record. While children can choose whether to share their information with us, there are features of our website or app that won’t function if they haven’t given us their information. Where personal information is needed for features to function, we’ll only ask for information that is reasonably required to take part in the activity. Here are some examples of times when we collect children’s data:

When children register online
Children can register on our app to access a variety of services including content, games and competitions. During registration, we may ask a child to provide their parent’s or guardian’s email address, the child’s first name, gender, their birth date, their username and password. We use this information for security and notification reasons. We strongly encourage children to create a username that excludes any personal information.
When children share content they’ve created themselves
We may allow children to create or use content themselves. Since only some of these features require personal information from the child, not all activities require consent from a parent or guardian. Whenever an activity could potentially allow a child to share personal information, we either review the content ourselves and make sure personal information is removed or ask for permission from a parent or guardian to collect the data. Types of personal data that children have shared with us in the past include stories, free-text fields, drawings that allow text or free-hand entry of information, photographs of your child, sound clips, movie files or any type of content or other persistent identifiers that clearly identifies the child in some way. If, as well as collecting content that includes personal information, we also plan to share the content publicly or with a third party for their own use, we’ll ask the parent or guardian for ‘verifiable parental consent’ (which is a higher level of parental consent).

Requesting parental consent
Asking for low-level consent by email
If we need to collect a child’s personal information, we’ll ask for parental consent according to COPPA legal requirements. We’ll send the child’s parent or guardian an email explaining what information we’re collecting, how we plan to use it and ask the parent to give or deny their consent. If we don’t receive parental consent in a reasonable time, we’ll delete all information we’ve collected from the child including the adult’s contact information that we asked for in order to request consent.
Parental choices and controls
At any time, parents or guardians can refuse to allow us to use and collect further personal information from their child. Parents or guardians can ask us to delete the personal information we have collected in connection with their child’s account from our records. As personal information is required for some services, deleting a child’s records may result in an account, membership, or service being unavailable to the child in future.

If a child has a registered Cub McPaws ID, parents or guardians can access, change or delete the personal information we’ve collected from their child by:

Using their child’s username and password to log into their child’s Cub McPaws ID account.
Getting in touch with our Customer Service.

If you’d prefer to contact us, please let us know your child’s username along with your own telephone number and email address. We’ll need to confirm your identity as the parent or guardian of the child before granting access to the child’s personal information. We will respond to your request within a reasonable timeframe.

If we make material changes to how we use Personal Information collected from a child under the age of 16, we’ll tell their parent or guardian by email and ask for ‘verifiable parental consent’ for the new uses of the child’s personal information.

Sharing information we have consent to share with others
If we’ve received parental consent to share a child’s personal information publicly, we may also share personal information with our service provides or legal authorities. We may share information with our service providers including software solution companies, online security partners and customer services. Our contracts with these companies make sure they only use personal data for the agreed purpose.

We may share personal information to meet legal processes or if disclosure is required by law. As allowed by relevant laws, we may also share personal information collected from children to:

Comply with a request from to a law enforcement or public agency (including schools or children services) or to avoid liability.
Make a disclosure that we believe may stop a crime being committed.
Help an investigation related to public safety.
Protect the safety of a child who’s using our site or app.
Protect the technology of our service providers or security of our online channels themselves.

Parents have the right to consent to the collection, use and processing of their child’s personal information without also having to consent to the disclosure of that information to third parties. We don’t share information with third parties other than as described above.

Our employees
Whether you’re an existing employee or applying for a job with us, we’ll process specific information relevant for your employment and application. The principles in this Privacy Policy will also apply to your employment and application.
Changes to this Privacy Policy
We may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide prior notice to users by email and post the information on our online channels if these changes are material and request your consent if legally required.

McContests Terms & Conditions

The following terms and conditions are applicable to users registering in the McContests module
- Quiz Based McContests
  - Participants have to answer one question that is posted everyday between contest start and contest end date mentioned above
  - Participants can register for the contest till the registration end date mentioned above.
  - If you participate after the contest start date, you can take the previous questions as well. Each answer earns you McCurrency.
  - The questions are age appropriate so please fill in the date of birth of your child correctly.
  - Only the top scorer will get the prize.
  - There might be an additional screening round - in the form of a video conference - to select the winners. Details will be shared with the participants by Cub McPaws during the course of the contest.
  - The contest is open for participants in India only, in the age group of 4-12 years. The legal guardians of the participants are entirely responsible for any actions taken by the participants and for agreeing to and abiding by the rules of this contest.
  - By participating in this contest, each participant’s guardian agrees that he/she has read and understood these T&Cs and by their participation in the contest, each participant agrees to be bound by the T&Cs. Mere participation should not be perceived as any commitment on the part of Cub McPaws to select a participant as the winner. Nothing herein amounts to a commitment by Cub McPaws to conduct further, similar or other contests in future. By participating in this contest, the participants’ guardians also agree and confirm that they are legally eligible to participate in this contest and are of such legally permissible age.
  - Incomplete information provided or the failure to provide true and accurate information will automatically disqualify a participant. Cub McPaws shall have the absolute and sole discretion to determine whether any participant should be disqualified by reason of failure to abide by these terms and conditions, bad faith, fraud or any other legitimate reason.
  - Cub McPaws has the sole discretion in selecting the winners from all eligible entries received. Prizes are decided by Cub McPaws. The decision of Cub McPaws in this regard will be deemed as final and no correspondence will be entertained by Cub McPaws with regard to the same. Prizes are offered on 'NO EXCHANGE, NO REFUND' basis.
  - Cub McPaws holds the right to publish the winner's names through any medium/channel.
  - Multiple entries are not allowed. Participants’ guardians take full responsibility for the entries shared by them.
  - All participants including entrants and winners will not have any claim against Cub McPaws or its affiliates with regards to matters connected with this contest. All participants including entrants and winners expressly waive any and all rights of claim against Cub McPaws with regard to the contest, prize, declaration of winner or the T&Cs hereof. Further, Cub McPaws shall not be liable for any losses, damages, taxes, liabilities or inconvenience suffered by any participant as a result of these terms and conditions, entering into this Contest or accepting any part of the prize. Further, participants and their guardians will hold Cub McPaws harmless against any loss, damage, taxes, liabilities suffered by the participants or their guardians due to their participation in this contest or upon accepting any part of the prize.
  - Cub McPaws reserves the right to withdraw the contest and/or change, amend, extend, and/or alter any of the terms & conditions of this Contest, without any reason and at any time, without prior notice.
  - Cub McPaws will not be responsible and liable for acceptability, suitability, delivery, service, defects, deficiency, performance or quality of the services /products/prize provided under the contest.
  - The participants’ guardians hereby give express permission to Cub McPaws & its affiliates to freely use and distribute in any manner and through any medium their submissions and content thereof as entered by them in this Contest.
  - Materials/content sent/submitted with Cub McPaws including feedback and other communications of any kind as well as submission of an entry to this contest shall be deemed to be non-confidential. Cub McPaws shall be free to reproduce, distribute and publicly display such feedback, materials without limitation or obligation of any kind. Cub McPaws is also free to use any ideas, concepts, know-how or techniques contained in such submissions or materials for any purpose. Participants agree and confirm that such submissions and any content/material included therein does not breach intellectual and/or proprietary rights of any third party.
  - Prizes are non-transferable & Cub McPaws reserves the right to modify/withdraw the prizes, with/without any prior notice.
  - Disputes, if any, will be subject to Indian laws and shall be subject to the exclusive jurisdiction of the courts in India.
  - By entering the contest, participants indemnify Cub McPaws and the parent company, directors, officers, employees and agencies from any liability whatsoever, and waive any and all causes of action, related to any liability, claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the contest.
- Video or Photo Based McContests
  - By submitting an entry in the form of a photo or video, the user is giving right to Cub McPaws to use this content in any form, media within or outside of the app.
  - The said content may be viewed by individuals other than Cub McPaws users.
  - Criteria of approval for Video/Photo Based Contests
    - Content must be created by the registered child as per the instructions given for specific contests.
    - Profanity, violence, use of inappropriate language, actions, gestures or behavior is permitted. Users will be permanently banned.
    - Hurting religious sentiments of people or communities will not be tolerated. Users will be permanently banned.
- McContests Prize T&C
  - The exact model / version / generation of the prize will be communicated to the winner/s by Cub McPaws post selection of the winner/s. Cub McPaws shall procure the prize and ship it to the winner/s. Cub McPaws will have no liability post shipping of the prize to the winner. The winner/s shall not hold Cub McPaws responsible for any damages to the product during shipping or not receiving the product due to incorrect information provided by the participant or any issues with the product post delivery. Depending on the product - standard warranty for the product will be applicable and the winner/s will have to adhere to terms and conditions prescribed on the product warranty card, if any and the winner/s hold Cub McPaws harmless against any further claims with respect to warranty of the product.
  - The prize will be sent to the winner/s within ONE MONTH of the date of announcement of the winner.
  - The other prizes will be communicated to the winner/s by Cub McPaws.
  - Cub McPaws has the right to change or modify the prizes at any time.

WEBSITE POLICY

Cubmcpaws.com takes privacy protection very seriously and we set the highest standards in this regard. We value the trust you place in us. Please read this document regarding our privacy policy.
Note: Our privacy policy is subject to change from time to time without notice. To make sure you are aware of the changes, please review this policy periodically. Also this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact. .
What user or customer information does cubmcpaws.com collect?

Your contact details such as customer name, email address, phone number and shipping address
Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by Cubmcpaws.com.
Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
Information from optional online surveys on our or third party sites (posted by cubmcpaws.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.
Cookies: Cookies is a piece of data stored by a website within a browser which enable the browser to remember information specific to a given user such as clicking particular buttons, logging in, or having read certain pages on our site. All leading Internet companies such as Amazon, Yahoo, Google and Facebook use cookies. You can set your browser to notify you when you are sent a cookie, and you can decide whether or not to accept it.
Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.
Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information
Email communication by any user or customer directly with cubmcpaws.com such as product enquiry, order and transaction related information, disputes or complaints etc.

Note: User generated content on the site shared by users via reviews, blogs, online chat or instant messages, discussion boards, forums, user testimonials etc. are not considered as personal information and is not subject to the terms of this privacy policy .
How does cubmcpaws.com utilize user or customer information?
We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties.
User or customer information (as defined above) will be used as described below:
1. User and customer information will be sharable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.
2. We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.
3. We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We can use this information to communicate about our special offers available on www.cubmcpaws.com.
4. Cookies would be used to provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.
5. We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.
6. We use IP address, traffic sources, user navigation across the site, browser and Operating System information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.
7. We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public
www.cubmcpaws.com provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from cubmcpaws.com, please write to us at care@cubmcpaws.com
Questions regarding this statement should be directed to the following address: care@cubmcpaws.com
The phone number is also used to communicate various events to the parent user via text or WhatsApp messages. If the Cub McPaws app user wishes to share updates with his friends outside Cub McPaws app, they can access the contact list on their phones and share the updates with them via a text or whatsapp message.
Users of the Cub McPaws App can add each others using the phone numbers saved in their contact lists. This access is asked from users only when they want to add other users and is optional. The numbers in the contact list are used only to lookup the numbers and are NOT saved by Cub McPaws app for any other purpose.
Users of the Cub McPaws app can post their photos or videos on the app if they wish to do so. The access to Photos/Galley is asked only if the user decides to upload the photo/video.